We are a unique and highly experienced Rail Operations consultancy, specialising in research, innovation, reviews, and strategic development and delivery.
To Strongly Support the Development of the Operations and Customer Experience Areas of the Rail Industry to achieve their potential across the UK and with our Global Partners.
To Produce High Quality Professional Outcomes with Refined and Aligned Answers in Every Engagement we have with our Clients.
We take a measured approach to supporting Operations and Customer Information, providing strategic advice and guidance on industry transformation projects across four primary areas: Review, Research, Strategy and Implementation. Our integrated approach across all areas drives successful outcomes for our clients.
We are passionate about helping organisations deliver transformational change, improve efficiencies, develop performance improvements and provide best-in-class customer information.
Driven by a passion for research projects, we bring a wealth of experience working with key industry partners including the RSSB, Network Rail and DfT
We design and deliver structured, independent reviews to evaluate Operator performance and generate clear recommendations based on insights
We combine research, innovation and wide-ranging Operational experience to develop best-in-class strategies for Operational and Customer teams
By focusing on the benefits of implementation, we align change delivery with the business case and place employee engagement at the heart of every project
Redeveloping and reorganising the Elizabeth Line Operators desks in the Romford Control Centre (RCC) Control Room.
We are proud to showcase the TL Core Alerts System developed this year in collaboration with our partners at Trackbase.
Its not often you get chance to spend time on the top rated large station in the country and working at the same time! We were back on site following our Station Control Room Workload Assessment to focus on the demands placed on the Station Shift Leadership and how the roles work together to support […]
Following our successful workload assessment of the Station Control Room at London St Pancras Station, we are delighted to be invited back to implement some of our recommendations which will be split into two phases of work. For phase1 our goal is to work with Station Controllers to develop and deliver an optimised customer assistance […]
We’ve reached a significant milestone in our work with Network Rail‘s East Midlands Route and have delivered a To-Be Feasibility Study for the Operational Capability Review. Taking us from understanding today’s railway to shaping how it could operate in 2031! Over recent months, we’ve worked closely with the Network Rail team to understand the current […]
On Friday we held our first partnership session with Transit9 | Built for transport to explore ways of working, capabilities and to start exploring how each of our organisations DNA works. No surprise that we discovered that we have a lot in a common and so much we can share and learn together, under the […]
Go-Ahead London Operations Control Centre for their bus operation was the place to be yesterday. Just like that – we have optimised one of the workstations to interface the TfL bus and Go-ahead London separate screens and PCs into one integrated solution. No more swapping over mice and keyboards during incidents – we have one […]
Last week we had the privilege of spearheading a consortium of technology partners to present on GBR Control Centre considerations. Presenting to Network Rail DDAT and other stakeholders, we were asked to share our experiences of working with Phillips MMD Monitors & Displays, Adder Technology and Bi-Amp to deliver optimised designs utilising cutting-edge workstation and […]
St Pancras International – a great place for a site visit yesterday 🚆 We’ve been asked by our client to support them completing a workload assessment on shift leadership by our blended team of station operations and human factors experts. The start of any review project has to include a site visit to see and […]
Universal Studios is coming! 🎢 We’ve been working with Network Rail‘s East Midlands Route to review how their operational capability may need to evolve in response to the significant changes anticipated across the Midland Main Line over the coming years. The planned opening of the new Universal United Kingdom Resort in Bedfordshire in Spring 2031 […]
As part of our work to support KeolisAmey Docklands (KAD), we have successfully facilitated and delivered a Systems Review Feasibility Workshop. This brought together a diverse range of representatives and subject matter experts from across the organisation, creating a collaborative environment to challenge current processes and identify opportunities for improvement. Through a series of structured […]
On Wednesday evening we had the pleasure of attending the Global Light Rail Awards in Clapham. We absolutely love attending these events to see the best in class from the industry and all the wonderful developments in the transport sector. Our evening was made even better as we attended with our partners at Transit9 | […]
At JFRail, we highly value our Client feedback on the work we do for them, so we can understand if we have delivered to their requirements. It means the world to us and it helps us to grow and improve our business. We have just received some fantastic client feedback from our As-Is Review for […]
We are really pleased to have completed the Detailed Design of the RCC Phase 1 project, working in close collaboration with Transport for London and key suppliers while continuing to support our client GTS Rail Operations Limited. Reaching this point has involved much more than developing new desktop layouts. We have tested multiple solutions and […]
We are really pleased to be invited back to St Pancras Station to continue working with the Station Team on workload assessments and optimising ways of working. Our attention now turns to the Shift Leadership in this follow on project to the Station Control Room. There is a complex dymanic that exists on major stations between […]
As we all arrived back in the UK late last week from Berlin, team JFRail reflected on a fantastic InnoTrans 2026. We made some fantastic new connections and spent time with out existing partners and Clients, talking through what we have seen, the innovations and sharing in the energy around working together. What really stood […]
The team are having a great time at InnoTrans in Berlin this week. From robots and AI integration to rolling stock and rostering solutions, we have seen lots of what is being introduced across the world in transport. It’s amazing to see such inspiring work in the industry and innovative thinking to solve issues and […]
Some key members of the JFRail team (Andy, Jon, Clint and Richard) are all travelling out to Innotrans in Berlin today. It’s set to be an exciting and inspiring week for us as the team out in Germany look to make some new connections and engage with our existing Clients focussing on the latest and […]
Another interesting and exciting Station project is finished…. We have now completed our St Pancras International Station Control Room Review. Working with Network Rail High Speed in partnership, we have undertaken a detailed Human Factors assessment and workload review. The assessment combined direct observation and utilisation of the recognised Integrated Workload Scale, enabling us to establish […]
We are excited to be starting work to support the Network Rail Speed Management Programme. We are really pleased to be working with our Partners on this important industry project. Our role is to develop the Operating Model, defining the people, processes, governance, and ways of working needed to support the future Speed Management capability. Drawing […]
Continuing our journey with bus, we were at the The Go-Ahead Group London Operations Control Centre (OCC) at a workshop this week, collaborating with team members, exploring how the operation works. At JFRail, we understand that effective rosters are fundamental to transport operators delivering a safe, reliable and punctual service every day. Getting the balance […]
It’s nearly here! The team are finalising our plans and excitedly preparing for InnoTrans 2026 Held in Germany from 22nd-25th September it is the largest transport exhibition in the world and we can’t wait to hop on a flight over there on the 21st to get set up. We’re looking forward to making new relationships […]
A new theme park and rail in the same project isn’t something we see in the UK ever! 🎢 But we are delighted to be supporting Network Rail East Midlands Route with an Operational Capability Review linked to the future opening of Universal Studios’ new UK resort near Bedford. Over the coming weeks we’ll be getting […]
We are delighted to have completed the first phase of an Operational Systems Review for KeolisAmey Docklands 🎉 This was focused on understanding the current operational systems landscape that supports the planning, operation and performance of the Docklands Light Railway. This stage of the review has brought together stakeholder engagement, site visits, operational process assessments […]
Our team is back at Manchester Piccadilly on the final phase of our stations resourcing work — this time, turning the plan into practice. 🚉 Over the last few months, we’ve been working collaboratively with the Manchester Piccadilly station management team to develop an optimised approach to Customer Assistance resourcing. We’ve analysed the demand, challenged the […]
We are delighted to announce a new engagement with Go-Ahead London Buses. We will be supporting a review of the Operational Control Centre (OCC) rostering, helping ensure resources are aligned to the demands of managing one of London’s largest bus operations. Leveraging our experience in roster design and workforce planning, including recent work at Network […]
With Universal Studios set to open its new UK theme park near Bedford in the early 2030s, there is a huge amount of work taking place to ensure the transport network is ready to support what will be a major new destination. Even more exciting for us at JFRail is the opportunity to play a […]
We’ve recently completed the latest stage of our Station Resourcing Initiative (SRI) work at Manchester Piccadilly, focused specifically on Customer Assistance and the CSA (Mobility) role. Building on our earlier assessment of Customer Assistance job timings, the work challenged the long-standing assumption of a 20-minute assistance job. Through analysis and operational validation, we established a […]
Another great visit to the Adder Technology Centre with our Client GTS Rail Operations Limited to review the optimum technology solutions for the Elizabeth Line Control Centre at Romford. These are the workshops we enjoy the most – facilitating the collaboration of several partners with transport operators to come up with the best solutions. 🙂We also […]
We were delighted this week to start work with a new client in London, KeolisAmey Docklands. They operate for Transport for London, the prestigious Docklands Light Railway, the high-frequency, automated light rail system that connects the City of London with Canary Wharf, Greenwich and across east London. We are helping them to review the key operational […]
We have been working hard on developing the future strategy for our CAS system with our Trackbase partners. We have listened to our current Clients feedback and engaged wider industry to see what they need from a simple and nibble Control Alerts tool. Finally, we presented to the Joint Train Services Executive team at Great […]
⭐ We are pleased to announce that we are now members of the Railway Industry Association. ⭐ As part of network of over 450 members 👥 there is plenty of great work happening in our industry to explore. 🚆 With heaps of shared learning opportunities, events and new connections to be made and we can’t […]
We’re pleased to have reached another milestone in the Manchester Piccadilly Station Resourcing Initiative (SRI), working with Network Rail to develop an evidence-based approach to Customer Assistance resource planning. Using JFRail’s Station Resourcing Initiative (SRI) methodology, we’ve completed: ✅ Feasibility assessment. ✅ Weighted Customer Assistance timing studies. ✅ Demand analysis and resource modelling. ✅ Operational […]
We have been working hard on developing the future strategy for our CAS system with our Trackbase partners. We have listened to our current Clients feedback and engaged wider industry to see what they need from a simple and nibble Control Alerts tool. Finally, we presented to the Joint Train Services Executive team at Great […]
Our team has started developing our plans for Innotrans 2026! We met up this week to discuss our approach to the forthcoming global and largest transport exhibition in the world being held in Germany in September 2026. We have really valued attending the event and it has supported our organisation growing and developing through: – […]
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🏆 🎉 We had an amazing time yesterday at the Leadership in Passenger Transport Awards at the O2 and are thrilled to announce we won the Innovation and New Thinking category! 🏆 🎉 Jon and Clint, along with our partners at Trackbase Ltd attended the event and picked up the award recognising our amazing Thameslink […]
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We had the great opportunity this week to carry out a site visit to the St Pancras International Station Control Room, spending time with the operational team to understand how the control room functions in practice. The visit provided the opportunity to observe the current operating environment, engage directly with controllers and gain understanding of […]
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Last week we returned to the Elizabeth line RCC on a site visit to review our earlier Human Factors work and As-Is workstation reports. It was great to catch up with the always welcoming Control room teams from GTS Rail Operations Limited and RfLI. We continue to work closely with colleagues at GTS and TfL […]
It’s been a busy week so far at JFRail! Earlier in the week we were excited to hold a new project kick-off meeting with NRHS. This new works will look at the St Pancras International Station Control Room and undertake a human factors assessment reviewing the manual tasks completed in control. It will look to […]
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We love working with partners, and are especially pleased about this exciting forward thinking piece of work. We are developing a joint strategy with our partners over at Trackbase Ltd. We have been supporting each other for several years now on various projects including the hugely innovative Control Alerts System. We love working with Trackbase and […]
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Today, we reached an important milestone in our GTS RCC project. Through a productive workshop with colleagues from GTS Rail Operations Limited, Philips and Lund Halsey, we established a clear direction for Phase 1 of the RCC floorplan and Operator position changes. Bringing together technical, operational and human factors perspectives, the workshop provided an opportunity […]
Clint Alexander (BSc, MCIRO) Nearly three months into my journey with JFRail – I’ve been reflecting on what an exciting and varied experience it has been so far. Over that time, I’ve had the opportunity to work across a range of interesting and impactful projects, including: ✅ Developing an evidence-based methodology for Customer Service Assistance […]
“The customers on the train were stranded for over 6 hours, it was so long that people started calling the emergency services for help”. This is a real quote from a stranded trains incident that took place on the UK rail network last year. Stranded Trains are a serious issue for the rail industry that […]
We are excited to be starting our next phase of work with the team at Manchester Piccadilly Station! Following the successful completion of a Customer Assistance Average Timings assessment, we’re now moving into the implementation phase, working alongside the station team to transform evidence into operational change. Over the coming weeks we’ll be busy completing […]
We had the privilege this week of hosting our partners from Phillips MMD at a workshop to review how we can better integrate and add value to how we optimise transport Control rooms. From the outset of seeing the Phillips and Technology workstations integrated solution in their Canary Wharf showroom, it was clear they have […]
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Our JFRail stations team have spent a really valuable couple of days spent at Manchester Piccadilly and Liverpool Lime Street recently, validating the findings from our Customer Assistance Average Timings assessment. Whilst desktop analysis provides an important starting point, there is no substitute for getting out on site, walking the routes, observing the operation, and […]
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Earlier this year, members of our team including Andy M. spent time at Manchester Piccadilly Station. We were there to better understand how one of the North’s busiest stations operates and explore opportunities to improve how resources are planned and deployed. With the project now complete, we’ve delivered a full feasibility study, a set of […]
Last week we returned to the Elizabeth line RCC on a site visit to review our earlier Human Factors work and As-Is workstation reports. It was great to catch up with the always welcoming Control room teams from GTS Rail Operations Limited and RfLI. We continue to work closely with colleagues at GTS and TfL […]
We are thrilled to announce that our Founder Jon Fenn and the JFRail team have been shortlisted in Innovation and New Thinking category at the Leadership in Passenger Transport Awards for the conception and delivery of the Thameslink Core Alerts system. The award is designed to recognise the individual skills and effort required to bring […]
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Exciting times ahead! – We handed over our final outline design report for the East Midlands Control Centre to the senior management team this week. It has been an exciting project to be involved in, with us supporting the Network Rail and East Midlands Railway Control teams to review and complete first stage redesign of […]
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We were delighted to support our client GTS Rail Operations Limited with their inaugural Elizabeth line Operations Conference, which brought together the key service delivery partners and stakeholders involved in making the Elizabeth line one of the most reliable train operators in the country. The conference focused on how everyone can better collaborate and work together […]
Getting things right. As anyone who has dealt with our team knows, we are all about quality outcomes and doing things to the right standard. We’re close to unveiling our new branding and website, and have a few more tweaks to make sure it accurately represents our work, our approach and our values. We want […]
years of industry experience
successful projects delivered in the UK
major clients in UK rail
achievement of delivering exactly to brief
