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We take a measured approach to supporting Operations and Customer Information, providing strategic advice and guidance on industry transformation projects across four primary areas: Review, Research, Strategy and Implementation. Our integrated approach across all areas drives successful outcomes for our clients.
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Capability | Description and Previous Case Studies |
|---|---|
| Our team of Operations Experts bring capability across all areas of Operations Expertise, including Planning, Train Crew and Stations Resourcing, all elements of Control (including establishing new or reviewing existing Controls and Performance regimes), Reviews and Business Cases. |
| We have led and collaborated on projects with major research organisations including the UK’s Railway Standards and Safety Board (RSSB), such as the nationwide Integrated Train Service Recovery programme, FRCMS, and the development of an industry-first Dynamic Operating Model for High Speed 1. |
Review | We bring years of experience in reviewing railway operations in Control Centres, Resourcing teams and overall Operations. We have conducted detailed reviews of Station Operations, such as High Speed 1 stations in the UK. All of our reports deliver clear insights and a series of targeted recommendations for consideration. |
Operating | We are experts in designing and delivering route-wide Operating Strategies. JFRail delivered the five-year Control period operating strategy for Network Rail High Speed in 2024 and the initial East Midlands Operating Strategy in early 2025. |
Implementation | We bring extensive experience in both leading and supporting the implementation of Operational change initiatives. For example, JFRail led the delivery of the UK-wide Integrated Train Service Recovery project which has been implemented in all Network Rail and Train Operator Controls. |
Bid Support | JFRail has deployed its team of experts to lead Operations and Customer workstreams in recent UK bids, such as the Elizabeth Line and London Overground Rail for London (RfL) bids. We successfully won the Elizabeth Line bid as part of the GTS consortium in late 2024. |
“JFRail’s expertise was instrumental in helping us re-think our passenger experience strategy – professional, thorough, and results-driven.”
“JFRail’s expertise was instrumental in helping us re-think our passenger experience strategy – professional, thorough, and results-driven.”
“JFRail’s expertise was instrumental in helping us re-think our passenger experience strategy – professional, thorough, and results-driven.”






