Here are some of the people behind JFRail and what makes this collaborative approach to consulting so successful
An experienced Director with a demonstrable history of working in Operations and Customer Sectors in the Rail Industry. A Rail Operations professional skilled in Leadership, Operations Delivery, Performance Improvement, Business Process Improvement and cost-efficient operations with particular skills in Programme Delivery and Business Change in an Operational Environment. This is underpinned by a diverse educational background from several leading UK universities.
‘Excellent Performance and Customer Value achieved together through involvement, empowerment and communication’
This is the vision I aspire to achieve every day in my career. I believe in having a clear and communicated strategy with smart objectives and targets with exciting goals to be achieved. I take great pride in involving others in the development of a plan to succeed and empowering them to deliver elements of it so that they can share, own and feel part of the vision I am trying to achieve in the face of all types of changing and challenging situations.
Specific experience includes:
Railway Operations – 15 years experience covering Train Crew management, Station Operations, Control Centre & Service Delivery management, Train Planning, Resourcing, On the Day Delivery and Performance.
Leadership & Development – 16 years experience excelling in leading and developing teams through identifying new opportunities, setting challenging goals that excite and drive individuals using core engagement techniques to maximise their performance.
Performance & Operations Efficiency – developing industry leading performance improvement packages, including setting cross-TOC targets and developing supporting Performance Improvement Plans. Experience in Risk Management Maturity Model for Performance (RM3P) approaches, optimising operating procedures to achieve excellent performance results.
Stakeholder Management – Senior experience in engaging with stakeholders including local representatives, suppliers and key industry partners including Network Rail to create a balanced and joined up vision for delivering a service that simplifies operational complexity and enhances and maximises customer value.
Change Management – 8 years experience managing projects and programmes to quality, time and cost constraints. Led the operational Go Live of York Rail Operating Centre and the delivery of an industry leading multi-TOC operations transformation programme.
Julie has spent most of her career managing large businesses and helping them to align projects to their strategic objectives. With demonstrable experience in project management she is key to ensuring deliverables are executed in a timely manner.
Specific skills include:
Andy has significant hands on railway experience in a variety of roles starting his career with British Rail and dedicating his working life to jobs across the industry ranging from Train Crew Supervisor, Route Performance Manager, Programme Management and Head of Crime and Security. His experience in rail is extensive and provides an insight into various functions and his passion for continuous improvement drive his appetite to deliver excellent insights and knowledge for our clients.
Specific skills include:
Richard is an experienced rail industry professional with a proven track record of leading strategic initiatives and driving innovation in the rail sector. Richard excels in strategic planning, project management, and operational management, consistently delivering positive results for both public and private sector clients. His work includes delivering complex projects in live railway environments, as well as implementing innovative solutions to enhance rail operations, significantly improving operational efficiency and capability.
Specific skills include:
Commercially astute and solutions-oriented visionary with over three decades of experience sharing technical and operational expertise to optimise service delivery, improve performance and increase passenger satisfaction and safety within the rail sector across the UK, Middle East, North America, and Africa. Astute in rail and station operations, functionality, integration and train service interface while delivering high performing and engaged teams. Stuart sensitively navigates ambiguity to build consensus among diverse stakeholders in often heavily politicised environments, securing buy-in to recommendations supporting multibillion-pound high-level change and commercial arrangements, as well as economic and environmental benefits.
Key strengths include:
Senior infrastructure and operations leader transitioning into consulting, with 30 years’ experience advising executive teams and delivering large-scale change across the UK rail network. Proven at diagnosing complex performance, safety, and organisational challenges, designing pragmatic solutions, and leading their implementation in highly regulated, politically sensitive environments.
Key strengths include:
A professional and experienced Marketing and Design Manager with extensive communications and business change experience. Hannah has specialised in Rail but also worked in the FMCG sector before joining the team as Communications and Engagement Lead in 2021. Hannah is passionate about ensuring teams and individuals are engaged from the start when leading projects and ensuring that professionalised documents are both captivating and accessible.
Specific experience includes:
Saf joined British Rail in 1993 and spent his whole career on the railway until retirement. He is so passionate about Control and Operations that he joined as a consultant in 2022 working on the Integrated Train Service Recovery Project. His invaluable knowledge of Control and understanding of the rail network has contributed to the success of the project.
Specific experience includes:
Bryan has over 30 years operating, leading and renewing UK railways. He is highly skilled in leading large teams as well as managing budgets and projects to time. With a vast knowledge of programme, project & portfolio management, contract management and safety delivery.
Specific experience includes:
An Experienced Passenger Rail and Express Freight Subject Matter Expert with a proven track record of driving ancillary revenue growth and leading technology transformations in the UK passenger and express freight rail sectors. Mark possesses extensive expertise in enabling customer information and technology ecosystems that leverage data, automation, and AI to deliver enhanced performance and sustained revenues.
Mark’s strengths include:
