implementation
Stations Resourcing Initiative
JFRail developed the Stations Resourcing Initiative (SRI) and has and implemented it across several Network Rail-managed stations over the past three years. The initiative uses innovative rail industry technology to transform station operations from a static, location-based model into a task-led, optimised approach supported by workforce planning tools and efficient rostering.
Review and Implementation
Improving Service Recovery and Training in Controls
The Elizabeth Line concession was awarded to GTS in 2024, with operations commencing in May 2025. As part of mobilisation and its Year 1 operational improvement programme, GTS commissioned JFRail to undertake a comprehensive review to identify improvements for how the Elizabeth line manages train services during disruption.
STRATEGY
Control Layout and Floor Plan optimisation
Selected by GTS in 2025, JFRail was tasked with redeveloping and reorganising the Elizabeth Line Operators desks in the Romford Control Centre (RCC) Control Room to improve communications and deliver performance benefits through optimising the approach to incident management and managing the train service in disruption.
strategy
Operational Systems review and enhancements
JFRail was selected by GTS to partner with them on bidding for the Elizabeth Line in April 2024. One of the main areas of focus for the JFRail team on the bid was the development of an integrated Operational Systems solution for the Elizabeth Line, which currently has a lot of disparate systems that lack interfaces and automation to support workflows in the organisation.
Implementation
Integrated Train Service Recovery – national programme
Historically, the rail industry’s approach to service recovery following disruption was disjointed. With no common national standards, companies experienced increased delays, financial penalties, and customer dissatisfaction. Following a comprehensive RSSB research project in 2019, JFRail led the Integrated Train Service Recovery (ITSR) programme to mitigate these challenges.
Strategy
NRHS Operating
Strategy
Leading a team of operations, customer and change experts to deliver the next control period Operating Strategy for the HS1 network. This includes developing performance capability, control centre relocation and optimisation and validating the business case for changes to operations on behalf of the Operations Director.
Review
Traffic Management Research
The Traffic Management Crew and Stock Operating Model 3 is one of several agreed since 2021 by the Rail Delivery Group (RDG), Better Operations Programme Board (BOPB), RSSB, and Network Rail, to identify how Traffic Management can interface with Stock and Crew systems to deliver industry-wide benefits. In 2023, RSSB and Network Rail commissioned a JFRail-led consortium to develop the Traffic
Strategy and Implementation
York Roc Optimisation
Leading and delivering a Fit Out and Business Change Programme for York ROC using clear staff engagement tools with all organisations.
- Jon Fenn of JFRail Consulting has knowledge and experience of delivering major operational programmes dating back to 2012.