We are a unique and highly experienced Rail Operations consultancy, specialising in research, innovation, reviews, and strategic development and delivery.
To drive excellence in Rail Operations and Customer Experience, unlocking the industry’s full potential.
To consistently deliver high-quality, professional outcomes and the right solutions in every client engagement.
We take a measured approach to supporting Operations and Customer Information, providing strategic advice and guidance on industry transformation projects across four primary areas: Review, Research, Strategy and Implementation. Our integrated approach across all areas drives successful outcomes for our clients.
We are passionate about helping organisations deliver transformational change, improve efficiencies, develop performance improvements and provide best-in-class customer information.
Driven by a passion for research projects, we bring a wealth of experience working with key industry partners including the RSSB, Network Rail and DfT
We design and deliver structured, independent reviews to evaluate Operator performance and generate clear recommendations based on insights
We combine research, innovation and wide-ranging Operational experience to develop best-in-class strategies for Operational and Customer teams
By focusing on the benefits of implementation, we align change delivery with the business case and place employee engagement at the heart of every project
JFRail was selected by GTS to partner with them on bidding for the Elizabeth Line in April 2024.
Historically, the rail industry’s approach to service recovery following disruption was disjointed.
After successfully working on the bid, mobilisation and with transition activities our team is continuing to collaborate closely with internal teams to help to build and support GTS in strengthening operations and enhancing passenger experience. It’s a privilege to contribute to one of the UK’s most exciting rail projects in recent years, and we look […]
What a fantastic week it has been at Global Rail in the Middle East! Just travelling home and thoroughly exhilarated from reconnecting with old colleagues I caught up with who are doing really well, new connections made with promising opportunities and new partners who have been thoroughly supportive and great company throughout. The trip was […]
It’s fantastic to be at Global Rail Transport Infrastructure Exhibition & Conference, surrounded by partners, operators, policymakers and new contacts all focused on building the future of rail. Today’s discussions highlight just how much the sector is shifting: * Smarter operations through AI and data * Cross-industry collaboration to improve resilience and efficient operations * Delivering […]
This week we’ve arrived in Abu Dhabi to join industry colleagues at Global Rail. It’s always valuable to step out of day-to-day delivery and join the global conversation about where rail operations is heading – from digital transformation to customer experience, safety and collaboration across borders. We’re looking forward to reconnecting with partners and making new connections, as […]
Today, we’re excited to unveil our new branding and website, after a lot of behind-the-scenes work. This refresh and evolution reflects who we are; a rail operations consultancy, bringing together industry-leading rail experts, blending specialist expertise with forward-thinking, practical solutions. The new site showcases our services, our work with our partners, and insights – but […]
Getting things right. As anyone who has dealt with our team knows, we are all about quality outcomes and doing things to the right standard. We’re close to unveiling our new branding and website, and have a few more tweaks to make sure it accurately represents our work, our approach and our values. We want […]
We’re excited to see how innovation, digitalisation and international collaboration are shaping the future of rail across Europe and the Middle East. For JFRail, this year marks a step forward: more projects, more partnerships and a growing presence in both regions. We look forward to connecting with colleagues, clients and new contacts at Global Rail […]
We’re really pleased to see the Department for Transport and industry partners stepping up with new lifesaving measures on mental health and suicide prevention in rail. This initiative shows just how important collaboration across government, industry and communities is when it comes to safeguarding both passengers and staff. Rail isn’t just about trains and timetables […]
it is about quality, every time. We focus on delivering something that our clients can immediately put to work – and feel proud to share. It’s why our outputs stand out. What about you? Should quality be considered above all else?
At JFRail, we believe in one simple principle: it is about quality, every time. We focus on delivering something that our clients can immediately put to work – and feel proud to share. It’s why our outputs stand out. What about you? Should quality be considered above all else?
We’re really pleased to see the Department for Transport and industry partners stepping up with new lifesaving measures on mental health and suicide prevention in rail. This initiative shows just how important collaboration across government, industry and communities is when it comes to safeguarding both passengers and staff. Rail isn’t just about trains and timetables […]
We’re excited to see how innovation, digitalisation and international collaboration are shaping the future of rail across Europe and the Middle East. For JFRail, this year marks a step forward: more projects, more partnerships and a growing presence in both regions. We look forward to connecting with colleagues, clients and new contacts at Global Rail […]
Getting things right. As anyone who has dealt with our team knows, we are all about quality outcomes and doing things to the right standard. We’re close to unveiling our new branding and website, and have a few more tweaks to make sure it accurately represents our work, our approach and our values. We want […]
JFRail was selected by GTS to partner with them on bidding for the Elizabeth Line in April 2024.
Historically, the rail industry’s approach to service recovery following disruption was disjointed.
Historically, the rail industry’s approach to service recovery following disruption was disjointed.
Our national deployment of the Integrated Train Service Recovery (ITSR) programme across UK Rail aligned operators, freight and network rail routes to ensure they recovered from disruption better
We love research and making a positive impact with our clients to meet their challenges and work with top industry partners to get the right results for teams. Our experience includes working with universities and government research bodies
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Delivered actionable insights that led to a new scheduling model. Rorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc vulputate libero et velit interdum, ac aliquet odio mattis. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Curabitur tempus urna at turpis condimentum lobortis. Rorem ipsum dolor sit amet, consectetur adipiscing […]
Reduced delays in communication and improved satisfaction scores by 20% Rorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc vulputate libero et velit interdum, ac aliquet odio mattis. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Curabitur tempus urna at turpis condimentum lobortis. Rorem ipsum dolor sit amet, consectetur adipiscing […]
Getting things right. As anyone who has dealt with our team knows, we are all about quality outcomes and doing things to the right standard. We’re close to unveiling our new branding and website, and have a few more tweaks to make sure it accurately represents our work, our approach and our values. We want […]
years of industry experience
successful projects delivered in the UK
major clients in UK rail
achievement of delivering exactly to brief
